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Customer Service Advisor

Job Posted: 5 days ago

Salary: £ 24,811 - 24,811 / Annum
Job Type: Permanent
Location: SN10, Roundway, Wiltshire

Expire in: 22 days

Job Description

Full time, 37 Hours per week

This role sits within our Contact Centre team, with initial induction training taking place in Devizes for the first 4-6 weeks. Hybrid working is then available.
As training will take place in Devizes, candidates need to live in a sensible commuting distance to Devizes.

What candidates will be doing -

As the first point of contact for our 90,000 customers, they will be the voice of Aster, providing telephone support in an empathetic and professional manner.

They will:

  * Resolve customer queries and find practical solutions

  * Book appointments and support customers with self-service options

  * Take ownership of customer cases from start to finish

  * Deliver a positive experience, even in challenging situations

  * Use judgement, empathy, and problem-solving skills to make things happen

  * Some of our customers may be experiencing difficult circumstances, so the ability to listen, understand, and provide support will be invaluable.

What skills do you need?

Experience in a customer service environment and be confident handling customer enquiries.

They will be -

  * A confident communicator and great listener

  * Calm under pressure and resilient

  * Empathetic and customer-focused

  * Comfortable managing a high volume of customer interactions

  * Skilled at multitasking across multiple systems

  * Confident in using IT systems, including Microsoft Office applications

  * Motivated to take ownership and find solutions

  * Someone that performs well in a hybrid environment

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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