Hiring Now: Customer Service Advisor Near You – Apply Today!

Your Next Customer Service Advisor Job Starts Here – Apply Now!

Customer Service Advisor

Job Posted: 12 days ago

Salary: £ 12.82 - 12.82 / Hour
Job Type: Temporary
Location: Leeds, West Yorkshire

Expire in: 16 days

Job Description

Location: Leeds Salary: £12.82 Contract: Temp ongoing

We're recruiting for a Customer Care Coordinator to join a leading UK housebuilder committed to delivering a 5‑star customer experience. This role is central to ensuring homeowners receive an efficient, responsive and professional aftercare service, while supporting the business in maintaining its reputation as a top‑tier builder in the homebuilding industry.

Act as the main point of contact for customers and subcontractors, delivering a professional and timely response to all after‑sales queries and complaints.

Monitor all remedial works, ensuring completion to the required standard within agreed timescales.

Coordinate with customers, suppliers, site managers and subcontractors to ensure all works are booked and completed efficiently.

Ensure all materials and labour are arranged ahead of scheduled works.

Personally contact customers two weeks after legal completion to ensure satisfaction and resolve any early issues.

Plan and monitor the workload of the Customer Care Supervisor to maintain continuity of service.

Work closely with Site Managers, Contracts Managers and the Construction Director when arranging customer meetings.

Produce accurate customer care documentation and maintain an efficient filing system.

Update the system promptly to ensure accurate customer records.

Collate and maintain 28‑day customer care questionnaires.

Track and report subcontractor performance to the Customer Care Manager.

Highlight recurring issues to support root‑cause analysis and long‑term solutions.

Work with management, supervisors, subcontractors and suppliers to ensure fast response times and excellent service delivery.

What We're Looking For

Strong communication and customer‑facing skills

Excellent organisation and attention to detail

Ability to work under pressure and manage multiple tasks

If interested please apply below with your CV or Call Chelsea on (phone number removed)

RG Setsquare is acting as an Employment Business in relation to this vacancy

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Leeds, West Yorkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!