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Customer Service Advisor

Job Posted: 15 days ago

Salary: £ 30,000 - 40,000 / Annum
Job Type: Permanent
Location: DE14, Burton upon Trent, Staffordshire

Expire in: 13 days

Job Description

The Role

We are looking for an experienced Vehicle Service Advisor to be the link between our customers and workshop team.

You’ll organise vehicle bookings, keep customers informed, and make sure repairs and servicing run smoothly from start to finish.

This role suits someone who enjoys customer interaction but understands how a busy workshop operates.

What You’ll Be Doing

  * Welcoming customers and discussing vehicle issues

  * Booking vehicles into the workshop system

  * Preparing service and repair estimates

  * Communicating with technicians about work required

  * Updating customers on progress and costs

  * Ordering parts when needed

  * Managing invoices, payments, and paperwork

  * Supporting warranty claims and service plans

  * Maintaining accurate customer records

  * Delivering excellent customer service at all times

What We’re Looking For

  * Experience as a Service Advisor, Automotive Receptionist, or similar role

  * Good understanding of vehicle servicing and repairs

  * Strong customer service and communication skills

  * Organised and able to handle multiple jobs

  * Comfortable using workshop or DMS computer systems

  * Full UK driving licence preferred

Bonus Skills (Not Essential)

  * Multi-brand vehicle experience

  * Warranty administration knowledge

  * Sales or upselling experience

Full system training provided

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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