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Customer Service Advisor

Job Posted: 16 days ago

Salary: £ 14.35 - 14.35 / Hour
Job Type: Temporary
Location: PR5, Bamber Bridge, Lancashire

Expire in: 12 days

Job Description

Proactive Personnel are currently looking for a number of Customer Service Advisors to start work in Preston, PR5.

Duties:

  * Delivery of service excellence through a communicative customer focused approach applied to the customer order process

  * Process customer orders in a professional, timely and efficient manner

  * Prepare customer qoutations

  * Communicate effectively with customers, undertaking necessary follow up calls during the order process

  * Provide accurate advice to customers and internal stakeholders in regard to product specification, pricing and delivery timelines

  * Maximise opportunities to switch sell, upsell and cross sell company products

  * Manage debit/credit note process to meet customer and company requirements

  * Manage customer complaints and returns effectivly and efficiently

Requirements:

  * 3 years customer service experience including customer call handling and processing customer orders

  * Excellent customer service delivery

  * Demonstrable compliance with internal process

  * Computer literacy including MS Office and regular use of MS Teams

  * Customer resolution experience

The hours of work are Monday to Thursday 08:00- 17:00 and Friday 08:00- 16:00.

Pay is £14.35 an hour. Please be aware the role will be a minimum 3 months - 6 months and potentially becoming permanent.

If interested, please call Tyheisha or Ollie on (phone number removed)

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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