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Customer Service Advisor

Job Posted: a month ago

Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: BL6, Horwich, Borough of Bolton

Expire in: 5 hours

Job Description

Call Handler / Customer Service Advisor, Bolton BL6 6 month contract Monday to Friday, 40 hours per week between 8am - 5.30pm £14.40 per hour
Are you an organised customer service advisor who enjoys working in a busy, team-focused environment
You will be taking calls from customers/engineers and creating jobs/units on the system. We have had a huge influx in calls recently into the Central Admin team who are the overflow for the depots as the depots are so stacked.
Salary will be £30k per annum and hours are 40 hours per week. Start and finish times to be confirmed.
  * Processing completed service and repair jobs accurately and promptly.
  * Updating customer portals and internal systems.
  * Answering calls from depots and customers when service controllers are unavailable.
  * Providing customers with updates available on the system or taking accurate messages.
  * Assisting with breakdown calls and customer queries when required.
What we're looking for as the call handler / customer service Advisor
  * Previous experience in an administration, service support or customer service role.
  * Good organisational skills and the ability to manage competing priorities.
  * Confidence answering telephone calls and dealing with customer queries.
  * A good eye for detail and accurate data-entry skills.
  * Basic Excel skills, including creating, updating and filtering spreadsheets.
  * Comfortable learning new systems and working across different customer portals.
  * A calm, helpful approach when the team is busy.
  * Previous fleet, automotive, engineering or service-industry experience would be useful but is not essential.
As the Call handler / customer service advisor
  * Salary of £30,000.
  * 6 month initial contract
  * Monday to Friday, working one of the team's staggered shifts between 8:00am and 5:30pm.
  * Fully office-based.
  * Casual and friendly working environment.
  * Opportunity to join an established and supportive team of ten.
If you are a capable call handler / customer service advisor who enjoys variety, teamwork and keeping things running smoothly behind the scenes, we would love to hear from you

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