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Customer Service Advisor

Job Posted: 21 hours ago

Salary: £ 26,729 - 26,729 / Annum
Job Type: Permanent
Location: Boldon Colliery

Expire in: a month

Job Description

Are you passionate about delivering excellent customer service and helping customers find solutions?

We are looking for two Customer Service Advisors to join our busy Multi-Client Team in Boldon.

In this varied and rewarding role, you'll support customers across multiple client accounts, handling enquiries through telephone, email, live chat, and other communication channels.

No two days are the same, and you'll have the opportunity to develop your skills across a range of industries, systems, and customer requirements.

If you’re passionate about delivering excellent customer service and enjoy working in a fast-paced, supportive team environment, we’d love to hear from you.

About the RoleWhat you’ll be doing

Responding to customer enquiries via phone, email, live chat, and other channels.
Managing customer queries from initial contact through to resolution.
Providing accurate information and support across multiple client accounts.
Processing orders, amendments, refunds, bookings, and customer requests.
Maintaining accurate records within CRM and client systems.
Resolving complaints and escalating more complex issues when required.
Working to service level agreements, quality standards, and KPIs.
Collaborating with colleagues, internal departments, and client representatives.
Ensuring compliance with data protection and confidentiality requirements.

Additional Information 

The Contact Centre operates between 08:00 and 20:00, Monday to Sunday.

You will work 40 hours per week on a rota basis within these operating hours

Typical shift patterns include:

08:00 - 16:30
09:00 - 17:30
09:30 - 18:00
11:30 - 20:00Weekend work forms part of the rota, typically involving either a Saturday or Sunday every other week, with a day off during the week in lieu

Benefits
23 days' annual leave 
Company Pension
Long service rewards: both financial and leave-based.
Health cash plan.
Life assurance scheme.
Critical Illness cover
Access to our prestige benefits and rewards portal.
Career development opportunities.
Access to a well-established Employee Assistance Programme provider.
And other excellent benefits you'd expect from a market leader.

Requirements

What we’re looking for

Previous experience in customer service, contact centre, retail, hospitality, administration, or another customer-facing environment.
Excellent communication skills, both written and verbal.
Strong problem-solving and organisational abilities.
Confidence working with multiple systems and processes.
Good attention to detail and accuracy.
Ability to remain calm under pressure and handle challenging situations professionally.
Adaptable, positive, and customer-focused approach.
Ability to work both independently and as part of a team

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Boldon Colliery! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!