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Customer Service Advisor
Job Posted: 2 days ago
Salary: £ 12.21 - 12.21 / Hour
Job Type: Permanent Temporary
Location: Golborne, Borough of Wigan
Expire in: a month
Job Description
Capital Recruitment is hiring Customer Service Advisors on behalf of a leading high street furniture retailer. This is a great opportunity for motivated individuals looking to join a busy, customer-focused team within a well-established brand.
About the Role
As a Customer Service Advisor, you'll be supporting both customers and internal staff with day-to-day queries and operational support. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key responsibilities include:
* Organising and rebooking deliveries with customers and the logistics team.
* Cancelling deliveries and updating systems accordingly.
* Handling inbound and outbound calls from customers, stores, and drivers.
* Dealing with customer complaints, product queries, and delivery issues promptly and professionally.
* Assisting delivery drivers by providing step-by-step instructions on how to dismantle or manoeuvre furniture into homes, using the information available on the internal system.
* Updating and maintaining accurate records using internal systems and spreadsheets.
Ideal candidates will:
* Be IT literate and comfortable using systems and Excel-based spreadsheets.
* Excellent spoken and written English, with clear communication skills.
* Be confident resolving issues, thinking on their feet, and supporting both customers and drivers.
* Be flexible to work weekends on a rota basis.
* Have access to their own transport (public transport is not available for this location).
What You’ll Get
* Temp-to-perm opportunity after 12 weeks.
* Full training and support from experienced team members.
* Fixed 4-on / 4-off shift pattern, ideal for maintaining work-life balance.
* The chance to work with a well-known high street furniture retailer.
* Friendly and supportive team environment with excellent facilities.
* There are also opportunities for fixed shifts Sunday to Thursday or Tuesday to Saturday weeklyBefore You Apply
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- National Insurance number.
- Date of birth.
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Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Golborne, Borough of Wigan! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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