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Customer Service Advisor
Job Posted: a day ago
Salary: £ 13 - 13 / Hour
Job Type: Temporary
Location: Coventry, West Midlands
Expire in: a month
Job Description
We are recruiting experienced Customer Service Advisors to be the first point of contact for Students, communicating through a variety of channels with the intention of supporting customers through their entirety of their customer journey.
This role is working 10:00am till 14:00pm, starting from 1st July working at our location in Ryton-on-Dunsmore. Due to the location of the role, you must have your own transport. This role will then lead to helping with the Clearing team on Main Campus from the 4th of August working hours between 08:30am - 18:00pm.
As a Customer Service Advisor, your main responsibilities will be:
*Offering a welcoming and reassuring voice across all communications channels, for all inbound and outbound queries
*Ensure all interactions with customers are considered, timely and accurate and of the highest quality across all platforms
*Ensure all information held is accurate and up to date by undertaking administrative tasks related to the role
*Engage effectively, tailoring your response and approach via telephone, face to face, live chat, e-mail, instant messaging and other channels
*Take ownership for any enquiry or issue from the time it is raised to resolution with the customer, understand when to arrange specialist intervention or consult expert advice, ensuring the customer is informed and engaged throughout
Skills and experience required:
*Customer service experience
*Excellent verbal and written communication skills
*Team player
*Professional
*Administrative skills
*IT literate
*Attention to detail
*Excellent organisation skills
This role will be paying £13 p/hBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Coventry, West Midlands! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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