Expire in: a month
Customer Service Advisor - Inbound Contact Centre (Hybrid)
Location: Ringwood (Hybrid working available after training)
Salary: £12.30 per hour (standard hours) | £14.55 per hour (Out of Hours: 10pm-8am) - paid weekly, every Friday
Shifts: Rotating - 8:00am-4:30pm | 9:30am-6:00pm | 3:30pm-10:00pm | 10:00pm-8:00am (OOH)
Contract: Full time, Temp to Perm
Start Date: 1st July 2025
Join a Team That Delivers 100% Happiness!
We're looking for enthusiastic and customer-focused individuals to join our vibrant Contact Centre team. If you're passionate about delivering exceptional service and love the idea of helping customers while working in a fun, fast-paced environment-this is the role for you!
What You'll Be Doing:
* Handling inbound customer queries via phone, email, and other channels
* Processing new orders and providing outstanding customer service
* Using your sales skills to upsell and cross-sell a wide range of products
* Managing back-office tasks including email correspondence
* Ensuring one-call resolution by being fully trained across all service areas
* Collaborating with internal teams to resolve customer issues
* Maintaining accurate records and updating customer information
* Embracing our values of respect, equality, and world-class service
What We're Looking For:
* Confident communicator with a professional telephone manner
* Strong written communication and attention to detail
* Natural rapport-builder with a proactive, caring attitude
* Comfortable using IT systems and CRM tools
* Reliable, punctual, and thrives in a target-driven environment
Why Join Us?
* Hybrid working after training
* Fun, sociable team culture
* Free on-site parking
* 50% discount on More bus tickets
* Eye care vouchers & discounted gym membership
* Incentives, prizes, and recognition schemes
* Career development through apprenticeships and progression pathways
* "Recommend a Friend" bonus scheme
Training & Development:
You'll receive full training and ongoing support, including a comprehensive induction covering systems, soft skills, and compliance. We're committed to your growth and offer opportunities to take on more responsibility-with salary increases to match.
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Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Ringwood, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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