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Customer Service Advisor
Job Posted: 6 days ago
Salary: £ 14.21 - 14.21 / Hour
Job Type: Temporary
Location: Whitehaven, Cumbria
Expire in: 22 days
Job Description
Customer Service Advisor - Income Team
Location: Whitehaven, Cumbria
Contract: 6-month temporary assignment (potential to become permanent)
Pay Rate: £14.21 per hour
Start Date: 28/07/2025
Hours: Full-time, 37 hours per week. Shifts between 8am-8pm on a 4-week rolling rota (after training).
Training: Full-time, Monday to Friday, 9am-5pm for 4 weeks
Join a Team That Makes a Difference
We're recruiting passionate Customer Service Advisors to join a growing income team based in the scenic coastal town of Whitehaven. This is a fantastic opportunity to work in a supportive environment where your communication skills and customer-first mindset will truly shine.
What You'll Be Doing
You'll be the first point of contact for customers, delivering high-quality service across multiple channels including phone, web-chat, email, and written correspondence. You'll take ownership of each interaction, ensuring queries are resolved efficiently and customers are kept informed every step of the way.
Key Responsibilities
* Handle inbound and outbound customer contacts across multiple channels including phone, web-chat, email, and written correspondence
* Provide a high-quality, friendly, and efficient service to all customers
* Take ownership of customer queries from initial contact through to resolution
* Ensure all promised actions are completed and customers are kept informed throughout
* Accurately update customer records and systems during and after interactions
* Work collaboratively with colleagues and other departments to resolve complex issues
* Adhere to company policies, procedures, and regulatory requirements
* Maintain a positive and professional attitude, even in challenging situations
* Meet individual and team performance targets, including quality and productivity metrics
* Participate in training, coaching, and continuous improvement initiatives
What We're Looking For
✅ Customer Service Experience: You've worked in a customer-facing role and know how to deliver a great experience.
✅ Excellent Communication: You're a great listener, clear communicator, and can build rapport with ease.
✅ Tech Confidence: You're comfortable using IT systems while engaging with customers.
✅ Resilience & Responsiveness: You stay calm under pressure and respond quickly to customer needs.
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Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Whitehaven, Cumbria! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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