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Customer Service Advisor
Job Posted: 9 hours ago
Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Poole
Expire in: a month
Job Description
Customer Service Advisor
Location – Poole
Salary – up to £30,000 per annum DOE
Hours: 8am – 5pm, Monday – Friday
FREE onsite parking
We're looking for a friendly and confident Customer Service Advisor to join our client on a permanent basis. You’ll be the main point of contact for customers calling in, and redirecting them to the correct department. You’ll need great communication skills, a calm and professional manner, and the ability to work efficiently in a fast-paced environment.
Duties:
Manage incoming and outbound calls to customers and internal teams
Deal with customer issues from start to finish
Oversee customer accounts, providing ongoing support
Generate precise quotes and efficiently process orders to meet customer needs
Address and resolve customer complaints promptly, adhering to company protocols
Delivering updates to customers to ensure they are updated
Support the growth of the team by training and mentoring new colleagues
Participate in improvement projects, offering suggestions to elevate the overall customer experience
Skills:
Customer service experience is essential
Excellent verbal and written communication
SAP experience would be desirable but not essential
Proficient with Microsoft Office
Strong attention to detail and organisational skills
To apply, please send an updated cv to (url removed) or apply nowBefore You Apply
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