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Customer Service Advisor
Job Posted: a day ago
Salary: £ 25,000 - 28,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester
Expire in: a month
Job Description
Customer Service Advisor | Manchester City Centre | Sportswear Brand | £25,000 - £28,000 DOE + Benefits
Join a Fast-Paced Brand at the Heart of Sports Fashion
Are you passionate about delivering great service and ready to join a growing, ambitious sportswear brand? We're looking for an enthusiastic, proactive, and detail-focused Customer Service Advisor to join our team in the heart of Manchester.
You'll be the first point of contact for customers, providing exceptional support across email, live chat, and social media. This is your chance to be part of a vibrant team where your work makes a real impact - and where no two days are ever the same!
Customer Service Advisor Benefits:
Free on-site parking
Access to the on-site gym
Staff discount on all products
Regular team socials & staff events
Free drinks and refreshments throughout the day
23 days annual leave + 8 bank holidays
Be part of a fast-growing brand with big plans for 2025
Customer Service Advisor Responsibilities:
Be the friendly, professional first point of contact for customer enquiries
Respond to queries via email, social media, and live chat using the CRM platform
Resolve customer complaints with empathy and efficiency
Track and manage delivery updates in collaboration with courier partners
Assist with returns and ensure internal teams are aligned on customer needs
Handle customer chargebacks where required
Maintain a high standard of communication and customer satisfaction across all channels
Working Hours:
Monday to Friday - 9:00am to 5:00pm
What We're Looking For:
Experience in a customer service role - ideally in fashion or e-commerce
Excellent written and verbal communication skills
Strong attention to detail (especially spelling and grammar)
Organised, reliable, and able to multitask in a fast-paced environment
Comfortable using Microsoft Office (Word, Excel, Outlook)
Confident building rapport and handling sensitive customer concerns
Passion for great service and a genuine interest in our products
If you're motivated, customer-focused, and excited by the idea of growing with a brand that's making waves, we'd love to hear from you.
Apply now and take the next step in your customer service career!
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