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Customer Service Advisor

Job Posted: a day ago

  • Salary: £ 27,000 - 29,000 / Annum

    Job Type: Permanent

  • Location: Bournemouth

Expire in: a month

Job Description

Customer Service Advisor   Location: Bournemouth Hours: 8am – 5pm, Monday – Friday Salary: £27,000 - £29,000 per annum Onsite parking   We’re seeking a friendly, detail-oriented, and professional Customer Service Representative to join our client on a permanent basis. The ideal candidate will be the first point of contact for our customers and will play a key role in providing high-quality service, resolving inquiries, and ensuring overall customer satisfaction.   Key Responsibilities: Respond promptly and professionally to customer enquiries via phone and email Provide accurate information regarding products, services, and orders Resolve customer complaints and issues efficiently  Document customer interactions and maintain accurate records in the CRM system Direct customer calls to the correct department Escalate complex cases to appropriate teams when necessary Follow up with customers to ensure satisfaction  Requirements: Excellent verbal and written communication skills Strong problem-solving skills and attention to detail Ability to multitask, prioritise, and manage time effectively Empathy, patience, and a customer-first attitude  For more information, or to apply please send an updated cv to (url removed) or APPLY NOW

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