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Customer Service Advisor
Job Posted: 6 hours ago
Salary: £ 24,000 - 24,286 / Annum
Job Type: Permanent
Location: Ellesmere Port
Expire in: a month
Job Description
Job Title: Customer Service Advisor
Location: Chester (Hybrid – 1 day in the office following training)
Department: Customer Service
Reporting to: Customer Service Team Manager
Salary: £24,286 per annum
Working Hours: Full-time | Monday to Friday, 8:30am–6:00pm | Rotated Saturdays, 10:00am–2:00pm
Contracted Hours: 8:00am–8:00pm, Monday to Friday; 10:00am–2:00pm on Saturdays (rota-based)
About the Role
We are currently recruiting for a Customer Service Advisor to join a busy inbound customer service team. This role involves managing enquiries from a wide range of stakeholders, ensuring all interactions are handled professionally and efficiently to deliver a high standard of service.
The successful candidate will work closely with internal teams to resolve queries and support the delivery of a seamless customer experience. A strong focus will be placed on first-call resolution and maintaining clear and accurate communication records.
Key Responsibilities
Handle a high volume of inbound customer calls in a fast-paced environment
Manage queries via the shared Customer Service email inbox
Liaise with internal teams to ensure prompt and effective resolution of complaints
Support the Customer Relations team as needed
Maintain accurate records within the internal tracking system (STARS)
Log contact attempts and successful communications
Organise and complete scheduled callbacks as requested by clients
Participate in regular team meetings and training sessions
Complete additional tasks as required by management
Consistently deliver a high standard of customer service
Working Environment & Schedule
Hybrid working: 1 office-based day per week after completing training
Office-based during initial training period
Flexible one-hour lunch break
Saturday work on a rotational basis
This role is full-time only; part-time applications will not be considered
Additional Information
This position offers a permanent opportunity with clear expectations around working hours and performance. Applicants must be fully committed to the outlined schedule to support operational coverage and continuityBefore You Apply
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