Hiring Now: Customer Service Advisor Near You – Apply Today!
Your Next Customer Service Advisor Job Starts Here – Apply Now!
Customer Service Advisor
Job Posted: a day ago
Salary: £ 22,000 - 25,000 / Annum
Job Type: Permanent
Location: Rochdale
Expire in: a month
Job Description
An award-winning organisation are seeking a Customer Service Advisor to join their expanding team.
The Role
As a Customer Service Advisor, you will be the first point of contact for customer queries via phone, email, and live chat. You’ll manage supply transfers, tenancy changes, and data processing while supporting internal teams through accurate and timely administration.
Key Responsibilities
Handle customer enquiries across multiple channels (phone, email, chat) with professionalism and efficiency
Process change of tenancy (COT) requests and ensure all data updates are completed accurately
Manage customer and broker queries in a timely, solution-oriented manner
Maintain and respond to a busy shared inbox
Set up customer accounts, contracts, and payment details with high attention to detail
Liaise with third-party partners to support account and supply processes
Identify opportunities to improve processes and systems
Draft and distribute accurate correspondence and documentation
Keep customer account notes current and detailed
General administrative support across various departments
Personal Skills
Strong communication skills – both verbal and written
Excellent organisational and time management abilities
Friendly and approachable with a professional manner
High level of accuracy and attention to detail
Confident using MS Office, especially Excel
Analytical and proactive in problem-solving
Ability to multi-task and prioritise in a dynamic environment
Collaborative mindset with flexibility to support wider team objectives
Desirable Experience:
Previous experience working with data management or file flow communications
Background in customer service within the utilities or energy sectorBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Rochdale! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).