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Customer Service Advisor
Job Posted: 15 days ago
Salary: £ 27,000 - 27,000 / Annum
Job Type: Permanent
Location: Newport
Expire in: 12 days
Job Description
Norwegian Speaking Customer Service Advisor
Location: Newport (Hybrid - 3 days office / 2 days home)
Salary: £27,000
Type: Permanent, Full-Time (Monday to Friday)
About the Role:
We're looking for a Norwegian-speaking Customer Service Advisor to join our dynamic Operations team. In this hybrid role, you'll provide exceptional support to customers and handle insurance-related claims with care and accuracy. You'll play a vital role in ensuring customer satisfaction by managing enquiries, processing claims, and liaising with insurance partners.
Key Responsibilities:
Customer Service:
Handle inbound customer enquiries professionally and efficiently
Accurately record insurance information from customers, brokers, and insurers
Ensure all data is entered correctly into internal systems
Build strong relationships with customers, brokers, and suppliers
Meet agreed response times and service level agreements
Maintain detailed case notes for team-wide visibility
Handle complaints in line with company procedures
Support and mentor new team members when needed
Claims Handling:
Review and gather information on reported claims
Evaluate coverage, assess documentation, and estimate losses
Maintain accurate records throughout the claims process
Liaise with insurers on high-value or complex claims
Follow up proactively to obtain outstanding documents or updates
Identify opportunities for subrogation or recovery
What We're Looking For:
Fluent in Norwegian (spoken and written)
Strong customer service and communication skills
Attention to detail and a high level of accuracy
Ability to manage workloads and meet deadlines
Problem-solving mindset with a professional approach to complaints
Prior claims experience is an advantage but not essential
Benefits:
Bonus scheme based on company performance
25 days' annual leave (option to buy/sell days)
5% employer/employee pension contributions
Private medical healthcare
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