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Customer Service Advisor
Job Posted: a day ago
Salary: £ 13.68 - 13.68 / Hour
Job Type: Permanent
Location: Coventry, West Midlands
Expire in: a month
Job Description
Customer Service Advisor - CV6 Area
Customer Servcie Advisor is needed to support one of the UK's biggest companies
Job duties are below
Reporting to the Customer Success Manager, you will handle client support tickets efficiently, ensuring KPIs are met and the CRM system is optimised. As the primary client contact, your goal is to provide excellent service and exceed expectations.
Key Responsibilities:
● Ensure KPIs are met, including response times and client satisfaction.
● Respond to initial enquiries within 1 hour off-peak and 3 hours during peak periods.
● Record all client interactions in the CRM system.
● Improve communication between customer service and warehouse teams.
● Monitor inbound logs and inform clients of penalties or quarantined items.
● Work with warehouse and finance teams to enhance service delivery.
● Ensure clients follow CRM processes and seek improvements.
● Manage and resolve miscellaneous client enquiries.
● Update process documentation for changes in client packing procedures.
● Direct clients to submit tickets via the CRM portal.
● Use Trello to manage client work orders.
● Maintain and update the Investigation Log, investigate errors, and complete support-related reports
This is long term work, with permanent roles available after 13 to 15 weeks if all goes well
8am to 5pm Monday to Friday
This is an immediate start role
13.68 per hour
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