Hiring Now: Customer Service Advisor Near You – Apply Today!
Your Next Customer Service Advisor Job Starts Here – Apply Now!
Customer Service Advisor
Job Posted: 2 hours ago
Salary: £ 12.75 - 12.75 / Hour
Job Type: Temporary
Location: Oldham
Expire in: a month
Job Description
Customer Service Advisor/Helpdesk Games Industry, based in Oldham, Manchester £12.75ph
This is initially a temporary role with a view to going permanent.
The main duties of this role are to act as the first point of contact for fault reporting and fault resolution so as to restore service as quickly as possible. Overall responsibilities and accountabilities include answering service calls, logging faults onto the database in a timely manner and communicating any problems to senior team members. This role also involves effective customer complaint escalation and ensuring the customer is communicated to within specified timeframes with progress updates.
Key Responsibilities
To work as part of a Customer Services Team, answering our business clients` calls and logging them onto thet System..
To take responsibility for all first line calls assigned, and follow them through to resolution.
To maintain clients SLA agreements with Customers.
To liaise with other members of the team and communicate issues and escalations to Senior Team Members.
To make outgoing courtesy calls regarding any new software updates and installations etc., as and when required.
To liaise with I.T. and other Departments when necessary, to resolve customer queries.
Qualifications
Strong written and verbal communication skills
Computer literacy ideally proficient using Microsoft Office
Ability to work on own initiative with minimal supervision.
Previous experience of telephone based customer service would be advantageous
Full training will be provided.
Shift pattern is 4 days on and 4 days off. Start time is either 07:30 or 8am for the 7pm finish or 11am for the 22:30 finish.
Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.
Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.
Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employerBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Oldham! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).