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Customer Service Advisor
Job Posted: 14 hours ago
Salary: £ 25,747 - 25,747 / Annum
Job Type: Permanent
Location: Barton-upon-Humber
Expire in: a month
Job Description
We are currently seeking highly motivated and enthusiastic individuals for our client in Barton-upon-Humber, They provide full training so whether you come from call centres, retail, hospitality or any form of customer service, they will support you!
Customer Service Advisor - No Weekends or Evenings!
£25,747 per annum + £500 quarterly bonus
Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)
Permanent
Applicants MUST be able to commute to Barton-upon-Humber daily as there are no work from home opporrtunities,
Working as a Customer Service Advisor, you will be ensuring that customers of the business are given a high quality of service handling any questions or issues they may have. You will be providing customers with a fantastic customer service experience, ensuring customers’ accounts are accurate and up to date and also handling any complaints that may come your way.
This position is purely a customer service role with no sales element.
You will receive a fantastic benefit package including:
Access to health & discount platform after 1 year of service
Individual training
EE discount
Staff Discount (after 1 year service)
Eye care vouchers
Free onsite gym (available 24/7)
Free onsite parking
Complimentary refreshments throughout the day
Two subsidised canteens
Fantastic progression opportunities with real success stories
Customer Service Employee of the Month awards
A Customer Service Advisor will be required to:
Handle customer enquiries and provide appropriate solutions and recommendations
Maintain accurate records of customer interactions
Follow up with customers to ensure their needs are met
Liaising with showrooms
Proactively resolving customer queries
Building and maintaining relationships
Identify and escalate issues to appropriate team members as required
Handling any complaints or issues
Continually striving to improve customer satisfaction and retention
What makes a good Customer Service Advisor?
Must be able to commute to Barton-upon-Humber daily
Experience in customer service (whether it is call centres, retail, hospitality, etc.) is required
Must have experience working to targets
Excellent communication skills, both written and verbal
IT Literate and proficient in Microsoft
Strong organisational skills
The Company
Constantly expanding and recently expanded into a new industry both in UK and overseas
Award winning company who have been awarded National Retailer of the Year three years running
Won awards for candidate training and onboarding
Fantastic training and progression opportunities, providing you with all the knowledge and tools you will need to succeed
No two days are the same!
Does this sound like your next role?
If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you
If calling the office, please ask for Jess Patterson.
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