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Customer Service Advisor
Job Posted: 9 days ago
Salary: £ 12.5 - 12.5 / Hour
Job Type: Temporary
Location: Chester Le Street, County Durham
Expire in: 18 days
Job Description
Job Title: Customer Service Advisor (Temporary)
Location: Chester-le-Street
Pay: £12.50 per hour
Hours: Monday-Thursday, 8.30am-5pm & Friday 8.00am - 4.30pm.
Dates: 8th September - 19th September (may be extended)
Role Purpose
To provide excellent customer service by booking vehicles in and out, arranging courtesy cars, and ensuring customers receive efficient, professional support at all times.
Key Responsibilities
Greet customers professionally and handle enquiries by phone and in person.
Book vehicles for repair, prepare job cards, and keep accurate records.
Provide regular updates to customers on progress.
Arrange courtesy cars and complete required paperwork.
Take payments and follow correct banking procedures.
Keep the filing system and management system (Autoflow) accurate and up to date.
Handle customer complaints politely and follow company procedures.
Maintain a tidy and professional reception area.
Adhere to GDPR, Health & Safety, and company policies.Requirements
Previous experience in customer service (automotive experience an advantage).
Confident communicator with strong interpersonal skills.
IT literate with good organisational skills.
Positive, professional, and able to manage multiple tasks.
Must be available to start on 8th September.Please ensure you are understand that this is a temporary role to cover annual leave.
Important: Please ensure you read and understand the role, the length of assignment, start and finish times before applying.
If you wish to disucss, please call Dani at Berry Recruitment Darlington on (phone number removed)
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the jobBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
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