Expire in: a month
Are you passionate about delivering exceptional service and clear communication? My client is looking for a Customer Service Representative to join their fast-paced team and provide high-quality support via phone and written channels.
What You’ll Do:
* Respond to customer calls promptly and professionally, following set procedures to meet customer needs.
* Handle written communications (letters, emails, phone follow-ups) clearly and accurately, aligned with our brand style.
* Meet productivity and quality targets on a consistent basis.
* Support ongoing improvements in service and internal processes.
* Take on additional tasks as required to support team operations.
* Adhere to all FCA and PRA conduct rules and standards, including those under Consumer Duty.
* View FCA Conduct Rules
* View PRA Conduct Standards
* Report any matters that are reasonably expected to be brought to the attention of the regulator(s).
What We’re Looking For:
* Strong verbal and written communication skills
* A customer-first mindset with a keen eye for detail
* Ability to manage multiple tasks in a structured and timely manner
* Previous experience in a customer service or contact centre role
* Familiarity with regulatory environments (FCA/PRA) is desirable but not essential
What's on offer?
* Supportive team environment
* Opportunities for growth and development
* A chance to make a real impact in a customer-focused organisation
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Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Aylesbury, Buckinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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