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Customer Service Advisor
Job Posted: 2 hours ago
Salary: £ 27,000 - 30,500 / Annum
Job Type: Permanent
Location: Cirencester
Expire in: a month
Job Description
Siamo Recruitment have collaborated with a leading vehicle body repair firm, located within Cirencester. With the customers at the forefront of the business, they are looking for a passionate, dedicated Customer Service Advisor to join their team and provide an excellent service.
As a Customer Service Advisor, you will be responsible for being the first point of contact for all queries and processes throughout the customer’s experience.
If you thrive within a customer environment and are looking to take a new step within your career, we would love to hear from you – Apply Today.
Salary: £27,000 - £30,500
The benefits to joining our client:
Competitive Salary
30 annual leave (inclusive of bank holidays)
Free onsite parking
Pension Scheme
Career Development Opportunities
The Customer Service Advisor would have the following responsibilities:
Welcome customers warmly in person, over the phone, or online, ensuring a professional and positive first impression.
Keep customers fully updated on the progress of their vehicle repairs, providing clear and timely communication at every stage.
Manage repair bookings and workshop schedules efficiently to maximise productivity and reduce customer wait times.
Clearly explain services, repair timelines, and costs, ensuring transparency and building customer trust.
Use Microsoft Excel, Teams and CRM systems proficiently.
Prepare invoices and process payments, including handling insurance excess charges and assisting with related documentation.
Proactively recommend additional repairs or service plans based on vehicle assessments and customer needs.
Be the go-to person for resolving customer concerns — listening attentively, offering practical solutions, and always making the customer feel heard and supported.
Follow up post-repair to ensure customer satisfaction, gather feedback, and foster long-term relationships.
The ideal candidate would have the following skillset:
Excellent interpersonal and communication skills, both written and verbal.
Strong organisational and time management abilities in a fast-paced setting.
Proficiency in using CRM systems, Microsoft Outlook, Excel, and Teams.
A customer-first attitude with a professional, calm, and solution-oriented approach.
Ability to work effectively both independently and as part of a collaborative team.
Thrive in a customer experience environment.
A Full UK Driving Licence is advantageous.
Likeminded job titles: Customer Support Specialist, Customer Service Representative, Customer Experience Advisor, Client Service Associate, Customer Care Agent, Service Desk Agent, Member Services Representative, Client Support Coordinator, Customer Relations Specialist and Customer Success Associate.
Commutable from: Swindon, Malmsbury, Royal Wootton Bassett, South Cerney, Cirencester, Stroud and surrounding areasBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Cirencester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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