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Customer Service Advisor
Job Posted: 8 minutes ago
Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: Glasgow
Expire in: a month
Job Description
Are you passionate about delivering outstanding customer service?
Are you looking for a role that's both challenging and rewarding-where you can make a real difference in people's lives?
We're delighted to be partnering with The Zinc Group as they continue to expand their award-winning collections team. With nearly 14 years of success in financial services, Zinc has built a strong reputation for supporting customers and helping them find positive solutions to ease their financial worries.
Now, you have the chance to be part of their journey.
The Role: Customer Service Advisor
As part of the collections team, you'll:
Manage inbound and outbound calls with customers in a professional and supportive manner
Provide clear, empathetic guidance to help customers manage their finances
Ensure every customer is treated fairly, with a focus on positive outcomes
Keep accurate and detailed notes on customer accounts after each interaction
What we're looking for:
Strong customer service skills, gained in either a contact centre or face-to-face role
A genuine passion for creating positive customer experiences
Excellent communication skills-both verbal and written
Confidence and empathy when handling sensitive conversations
What's on offer:
A Glasgow City Centre location with quick start opportunities
A structured shift pattern: Monday-Friday (8am-8pm) and Saturday (9am-4pm)
Starting salary of £25,000, rising to £26,500 after 2 years
The chance to earn up to £250 in monthly commission plus exciting incentives, including regular prize draws and holiday giveaways
Please note: All candidates must successfully pass a credit and disclosure check.
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Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Glasgow! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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