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Customer Service Advisor
Job Posted: 3 hours ago
Salary: £ 24,500 - 24,500 / Annum
Job Type: Permanent
Location: Basingstoke, Hampshire
Expire in: a month
Job Description
We’re looking for a talented Customer Service Advisor to join our clients dynamic contact centre team on a full time, permanent basis. You'll be the voice of the brand — whether supporting customers over the phone or via email — helping them with a wide range of queries about Savings and Retail Finance products.
Whether it's assisting someone to open a savings account or supporting a retail finance customer with payment queries, you will play a critical role in delivering a first-class customer experience with professionalism, empathy, and attention to detail.
What You’ll Be Doing
* Responding to customer queries via phone, email, and online portal
* Supporting customers with opening and managing their savings accounts
* Assisting retail finance customers with account queries, payments, and balances
* Maintaining accurate records and ensuring compliance with internal processes
* Using a variety of systems (training provided)
* Delivering a service that reflects our positive and professional brand
What We’re Looking For
* Experience: Proven customer service experience in a telephony-based environment
* Skills: Excellent communication skills (verbal & written), attention to detail, and strong IT literacy (Microsoft Office)
* Mindset: Positive, proactive, team-oriented, and adaptable to change
Financial services experience is a bonus — but not essential. What we value most is a passion for helping people and delivering exceptional serviceBefore You Apply
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- National Insurance number.
- Date of birth.
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Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Basingstoke, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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