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Customer Service Advisor
Job Posted: 2 hours ago
Salary: £ 24,720 - 24,720 / Annum
Job Type: Permanent
Location: Bridgwater, Somerset
Expire in: a month
Job Description
Job Title: Customer Service Advisor
Location: Bridgwater, Somerset
Salary: £24,720 per annum
Hours: 37.5 hours per week between 8:00am - 5:00pm (Monday - Friday)
Benefits:
Generous holiday entitlement (with the option to purchase 3 additional days each year)
Cycle to work scheme
Free on-site parking
Full gym membership discount
Competitive pension scheme
Access to an award-winning Employee Assistance ProgrammeAre you a passionate Customer Service Advisor looking to make a real impact? Join our client, a thriving manufacturing company, where your skills will be valued and your contributions will drive success. Be part of a dynamic team that prides itself on innovation and excellence in customer care. This is your chance to shine and grow in a supportive and exciting environment!
Main Responsibilities:
Engage with customers: Respond professionally, politely, and promptly to queries from all channels (email, phone, social media, etc.), ensuring every interaction leaves a positive impression.
Order management: Take charge of the full order cycle using the ERP system, from stock availability to order placement, monitoring order status, liaising with couriers, and communicating any issues or delays to customers.
Project tracking: Keep track of outstanding projects and keep customers updated at all times, ensuring they feel informed and valued.
Complaint resolution: Handle complaints effectively, turning challenges into opportunities for improvement.
Company procedures: Learn and adhere to all company procedures and requirements, becoming a key player in the team.
Contract agreements: Stay up to date with company Terms & Conditions and Customers' Contract Agreements, including returns and product warranties.
Team collaboration: Work closely with Supply Chain and Sales Managers to overcome blockers and maximise order posting.
Sales support: Provide invaluable support to the external Sales team, helping them achieve their goals.
Service improvement: Identify opportunities to enhance service and provide feedback on potential challenges and root cause analysis.Key Skills:
Communication: Excellent verbal and written communication skills with previous customer service experience.
Professionalism: Polite, friendly, and professional demeanour that builds trust and rapport.
Organisation: Strong organisational skills and attention to detail, ensuring nothing slips through the cracks.
Adaptability: Flexibility and adaptability in managing multiple tasks, thriving in a fast-paced environment.
Problem-solving: Analytical skills to tackle challenges head-on and find effective solutions.
Positive attitude: A positive can-do attitude that inspires confidence and motivates others.
Self-motivation: Driven and self-motivated, always looking for ways to improve and excel.Next Steps: Ready to take the next step in your career? Apply online or send your CV to (url removed). Alternatively, you can call Nicole on (phone number removed).
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Bridgwater, Somerset! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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