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Customer Service Advisor
Job Posted: 10 days ago
Salary: £ 12.6 - 12.6 / Hour
Job Type: Temporary
Location: Inverness, Highlands
Expire in: 18 days
Job Description
Customer Service Advisor
Salary: £12.60 per hour (Living Wage Employer)
Location: Capgemini, Inverness, or Nairn
Hours: 25hrs per week, Monday to Friday, from 8am - 1pm or 9am - 2pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.
As a Customer Service Advisor, you will be the first point of contact for customers.
Your main responsibility is to provide 1st line IT support to Capgemini's clients.
What you'll do
Respond to incoming requests via telephone, email, and web chat
Log all requests in the appropriate call logging software
Assign calls to relevant support teams
Action Back Office requests as and when required
Advise customers and support teams of known problems/workarounds
Ensure customers are kept updated with the progress of their request
Contribute to overall achievements by maintaining agreed personal targetsA background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
What you'll bring
Effective communication skills, both verbally and in writing
Genuine passion for delivering exceptional customer service
A keen willingness to learn and adapt
The ability to work both independently and in a team environment
Strong analytical skills
Ability to work under pressureIf you feel that you fit the above criteria, then apply todayBefore You Apply
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