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Customer Service Advisor
Job Posted: 8 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: LU7, Leighton Buzzard, Central Bedfordshire
Expire in: a month
Job Description
Customer Service Advisor
📍 Location: Hybrid – Leighton Buzzard, Bedfordshire (1 day in the office per week)
🏢 Industry: Healthcare Textiles
🕒 Type: Full-Time | Permanent
📝 About the Role
We’re looking for a Customer Service Advisor to join our established customer service team within the medical textile sector.
Reporting to the European Customer Services Manager, you’ll play a key role in ensuring an excellent customer journey across all touchpoints, primarily focusing on UK customers while also supporting wider multi-channel operations.
This role is perfect for someone who is customer-focused, digitally confident, and thrives in a fast-paced environment. If you’re proactive, organised, and an excellent communicator, we’d love to hear from you.
🎯 Key Responsibilities
🔧Operational Support (70%)
* Process customer orders and respond to enquiries by phone and email in a timely and professional manner
* Provide updates on order status, delivery timelines, and potential delays to customers and sales representatives
* Manage backorders, coordinate deliveries, and resolve issues effectively
* Collaborate with internal teams (Sales, Finance, Logistics) to ensure smooth order fulfilment
🚀 Strategic Initiatives (15%)
* Recommend alternative or complementary products tailored to customer needs
* Support the European Customer Services Manager with special projects to enhance the customer experience
🤝 Team Collaboration (15%)
* Take part in team meetings to review performance and share improvement ideas
* Contribute to process optimisation and training initiatives
📚 Qualifications
* Minimum 3 years’ experience in a similar customer services position
* Proficient in Microsoft Office Suite essential
* Familiarity with Microsoft Dynamics 365 Business Central is a strong advantage
🙋♀️ Who You Are
* Clear and confident communicator with excellent written and verbal skills
* Passionate about delivering first-class customer service
* Comfortable with digital tools and quick to learn new systems
* Organised, detail-oriented, and able to manage multiple priorities
* Collaborative team player with a problem-solving mindset
* Adaptable, proactive, and results-driven
🏢 Working Conditions
* Hybrid model: 1 day per week in the office (collaboration, training, and team meetings)
* Standard working hours (9am – 5pm, Mon – Fri)
* 🌟Why Join Us?
* Be part of a values-led company that champions innovation, integrity, and sustainability
* Competitive salary with a comprehensive benefits package, including:
* Annual performance bonus
* Pension
* EAP available to all employees
* A collaborative and forward-thinking environment where your input counts
* Opportunities for career development and meaningful contribution to a purpose-driven businessBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in LU7, Leighton Buzzard, Central Bedfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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