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Customer Service Advisor
Job Posted: an hour ago
Salary: £ 12.21 - 12.21 / Hour
Job Type: Temporary
Location: Evesham, Worcestershire
Expire in: a month
Job Description
Red Recruitment is recruiting a Customer Service Advisor in Evesham to join our client for an immediate start on a temporary basis.
Benefits and Package for a Collections Agent:
Salary: £12.21 per hour
Hours: Monday - Friday, 8am - 5pm (with potential to flex these hours after training)
Contract Type: Temporary, with opportunities to apply to a permanent role
Duration: 2 Weeks
Location: Evesham
Start date: Immediate start, Thursday 25th September
On-site parking
New, modern office
Excellent transport links
Smart-casual dress
Full training provided
Key Responsibilities of a Collections Agent:
Respond to inbound customer enquiries via email and chat, ensuring first-contact resolution wherever possible
Use all relevant systems as tools to deliver exceptional service and maintain the 360-degree view of our customers
Escalate complex or high-priority cases to supervisors in a timely manner, while aiming to resolve all matters in the first instance wherever possible
Maintain up-to-date knowledge of products, services, and processes
Accurately document all customer interactions in line with internal processes, on relevant systems such as CRM etc.Key Skills and Experience of a Collections Agent:
Previous customer service experience
Ability to work in a fast-paced, high-volume environment
Clear, professional communication skills (written and verbal)
Strong problem-solving mindset and ability to work independently
Basic computer literacy and confidence using customer service platforms
Team player with a positive attitude and a passion for customer satisfaction
Experience using CRM systems is desirable
If you are immediately available, interested in this position and have the relevant experience required, then please apply now!
Red Recruitment (Business)Before You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
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