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Customer Service Advisor (part time)
Job Posted: 11 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: SN25, Upper Stratton, Borough of Swindon
Expire in: a month
Job Description
Job Summary
BGA are looking for a talented individual to develop and provide excellent service to new and current customers. The Customer Service Advisor will be responsible for working with all areas of the business to maximise the distribution of the BGA brand. While also working to cover the Customer Services Manager when required. The successful candidate must possess a hands-on attitude regarding problem solving, a good multitasker and a willingness to learn at speed.
Key Responsibilities:
*
Assist with answering all incoming telephone calls in a professional and competent manner over busy periods
*
Make outgoing calls to customers in regard to queries
*
Respond to internal and external enquiries via email and phone in a timely manner
*
Input UK and Export orders via email, over the phone and our electronic ordering system
*
Manage and update customer accounts including new accounts in our internal and WMS system
*
Managing the DPD dashboard daily
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Working closely with UK and Export Sales, Product Management and Marketing to maximize the distribution of the BGA brand
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Keeping the CRM ,Smartsheet updated and working with reports on Power BI
Training & Experience
Essential
* Experience using MS excel
* Experience in outlook and word
* Experienced in customer service or a telephone based role
* Excellent phone manner
Desirable
* Experience within the automotive aftermarket sector
* CRM, Power Bi and Smartsheet
Knowledge & Personal skills
Essesntial
* Fluent in English
* Highly motivated, confident and enthusiastic
* Team working, able to build strong relationships (internally and externally)
* Methodical and organised
Desiarable
* Fluent in French and or German
The role is based in our Swindon office
Working hours: Part time hours (9am to 3pm) Monday to Wednesday or other options avalibale
What We Offer You:
Competitive Salary: We’re open to tailoring the job offer to fit your skills and experience.
Environment: Work from our modern Swindon offices.
Growth Opportunities: Be part of an ambitious, fast-growing company.
Supportive Team: Join a close-knit group that values fresh ideas, innovation, and teamwork
Workplace pension
28 days holiday (including bank holidays)
On-site parking, Drinks & Fruit complimentary, Service gifts for 5,10,15 plus years
Increased holiday for long serviceBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Advisor (part time) job near me in SN25, Upper Stratton, Borough of Swindon! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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