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Customer Service Advisor (Telephone-Based)

Job Posted: 15 days ago

Salary: £ 18 - 23.05 / Hour
Job Type: Contract
Location: SK10, Macclesfield, Cheshire East

Expire in: 12 days

Job Description

Customer Service Advisor (Telephone-Based)
📍 Cheshire (Hybrid/Office-based options may apply)
💼 Full-Time | Contract (until at least July 2026)
💰 £18.00 per hour – PAYE / £23.05 per hour – Umbrella
We are currently recruiting on behalf of a well-established public sector organisation for a Customer Service Advisor to join their busy and supportive contact centre team.
This is an excellent opportunity for an experienced customer service professional with Revenues & Benefits knowledge who thrives in a fast-paced environment and is passionate about delivering high-quality service.
The Role
As a Customer Service Advisor, you will act as the first point of contact for customers, handling a wide range of enquiries via telephone, with a particular focus on Revenues and Benefits-related queries.
Key responsibilities include:
  * Handling a high volume of inbound customer enquiries via telephone
  * Responding to queries relating to Council Tax, Housing Benefit, and associated services
  * Resolving customer enquiries at first point of contact wherever possible
  * Accurately updating internal systems with customer interactions
  * Managing complaints, compliments, and feedback in line with procedures
  * Ensuring compliance with relevant policies, procedures, and legislation
  * Supporting service improvements and contributing ideas to enhance processes
  * Working collaboratively with colleagues to maintain consistent service delivery
About You
We’re looking for a confident and customer-focused individual with a strong understanding of Revenues & Benefits services.
You will have:
  * Proven experience working within Revenues & Benefits (essential)
  * Experience in a contact centre or customer service environment
  * Strong communication skills, with the ability to handle sensitive or complex enquiries
  * Experience managing complaints and challenging conversations
  * Good IT skills and experience using customer management systems
  * The ability to work both independently and as part of a team
  * A flexible and positive approach to work
What’s on Offer
  * A supportive and collaborative team environment
  * Opportunities to develop within a public sector setting
  * Stable, long-term career prospects
  * Training and ongoing professional development

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