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Customer Service Advisor - Temp to Perm

Job Posted: a month ago

Salary: £ 25,000 - 27,000 / Annum
Job Type: Permanent Contract
Location: Rugby, Warwickshire

Expire in: 2 days

Job Description

Temporary to Permanent Customer Service Administrator

Rugby (outskirts car driver essential)

£25,000 – £27,000 - Plus Annual Bonus – Potential OTE £30,000

Purpose of Role:

To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion

Duties:

· Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.

· Managing customers’ expectations during the process and project closure phase.

· To resolve challenges for customers when orders cannot be fulfilled.

· Finalisation of projects under the guidance of Sales Team.

· Adhering to company processes and procedures.

· Develop good working relationships with Sales, Logistics and Accounts Departments

· Build excellent relationships with customers.

Experience

  * Experience in customer services

  * Knowledge of data based systems

  * Good knowledge of MS office (essential)

  * Strong Administration and customer service skills

  * Ability to work calmly in a busy environment

  * NVQ in Business Administration – desired

Personal attributes

  * Strong communication and social skills

  * Objective-orientated

  * Strong work ethic, open and reliable

  * Outstanding organisational skills

  * Flexible approach with the ability to work on your own initiative

Other criteria

  * Good knowledge of MS office

  * Ability to learn and adapt to company products quickly

Company Benefits

  * Annual Bonus

  * Annual Salary Review

  * Private Healthcare

  * Life Assurance

  * EAP

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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