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Customer Service Advisor - Temporary to Permanent
Job Posted: 2 hours ago
Salary: £ 26,310 - 26,310 / Annum
Job Type: Temporary
Location: Market Harborough, Leicestershire
Expire in: a month
Job Description
Are you passionate about making a difference in your community? A busy local organisation in Market Harborough is looking for a Lifeline Operator to join their team.
If you have experience in delivering outstanding customer service, and you’re looking for a rewarding position that makes a meaningful impact, this could be the perfect role for you. Due to urgent business requirements, applicants will need to be available immediately.
* £14.17 per hour
* Rolling shift pattern as follows: 4 late shifts (2pm-11pm), 2 days off, then 4 early shifts (7am-4pm), 2 days off, then 4 night shifts (10.30pm-7.30am) then 4 days off
* You may occasionally be required to undertake additional hours for which overtime will be paid or TOIL granted
* Disclosure & Barring Service clearance is a requirement of this role
* Applicants must hold a full, valid driving licence and have access to a motor vehicle
Duties and responsibilities:
* Answering, evaluating and responding to calls quickly and calmly in a sympathetic and reassuring manner to identify and obtain the service required to meet the caller’s needs
* Visiting clients to carry out installation of lifeline alarms and regular servicing of equipment
* Monitoring CCTV and assisting police officers with the playback and copying of recorded images
* Receiving and responding to out-of-hours emergency requests on behalf of the organisation
* Entering and maintaining accurate information about clients on the IT system
* Performing a variety of other administrative duties as required
Skills and experience required:
* Experience of working in a contact centre environment or in a similar role dealing with difficult or sensitive situations
* Experience of basic administration (filing, post, data entry)
* IT proficient, with a good knowledge of MS Office and database systems
* Sound understanding of Data Protection, Safeguarding, equal opportunities and diversity
* Understanding the needs of elderly and disabled residents to preserve their independence
* Grade C (or above) GCSE Maths and English or equivalent qualification/experience
* Full, valid driving licence and access to a suitable motor vehicle
* Empathetic listener with excellent communication skills both verbally and in writing
* Self-motivated, with initiative and the ability to work competently under pressure
* Takes a positive, helpful, resourceful and innovative approach to work and problem-solvingBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Advisor - Temporary to Permanent job near me in Market Harborough, Leicestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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