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Customer Service Advisor - Workload and Planning
Job Posted: 6 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Belper, Derbyshire
Expire in: a month
Job Description
Customer Service Advisor
Location: Belper, DE56 (Office-based)
Start Date: June - Immediate interviews available
Hours: 39.5 hours per week
Working Pattern: Monday-Sunday, shifts between 8:00am-6:00pm
Brook Street is partnering with a leading boiler services company in Belper to recruit a Customer Service Advisor to join their busy and collaborative team.
About the Role
In this role, you will play a key part in supporting service operations by coordinating activities between Field Engineers, Subcontractors, and Contact Centre teams. You'll help ensure services are delivered efficiently, accurately, and on time.
Key Responsibilities
Support Field Engineers, Subcontractors, and Contact Centre Agents by coordinating service activities and maintaining clear communication across teams
Manage and respond to email queries efficiently
Process service bookings and updates using Salesforce and SAP
Liaise with internal departments to ensure accurate scheduling and workload planning
Manage diaries, prioritise tasks, and streamline workflows to support timely service delivery
Complete administrative tasks to agreed deadlines
Challenge non-compliance where necessary to maintain service standards and accuracy
What We're Looking For
Previous experience using SAP and Salesforce
Experience with diary management and service planning
Background in customer service or service coordination, ideally within a technical or engineering-led environment
Strong organisational skills with the ability to multitask effectively
Ability to work independently as well as collaboratively within a team
Why Apply?
This is an excellent opportunity to join a well-established and respected company, offering immediate interviews
Brook Street NMR is acting as an Employment Agency in relation to this vacancyBefore You Apply
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