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Customer Service Advisor / Yard Person
Job Posted: a day ago
Salary: £ Competitive
Job Type: Permanent
Location: Leicester, Leicestershire
Expire in: a month
Job Description
How you'll make an impact:
Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams
Take and process sales orders from customers
Raises manual notes for permitted scenarios and updates Manual Log
Raises credit notes adhering to the credit note request procedure
Takes payments from customers and reconciles banking for gas (and equipment, if applicable)
Calculates commission payments to agents and makes adjustments to cylinder holdings
Completes manual template to create Proforma Invoices as required
Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert
Develops and maintains knowledge of products, services and systems as required
Identifies sales opportunities for referral to the sales team
Develops strong long term relationships with customers and agents to fully understand their needs
Provides proactive service to select customers based on outbound contact
Manages work within KPI / target framework to optimise customer experience and productivity
Serve and engage with customers at the counter
Process cash and card payments over the counter securely and responsibly
Be instrumental in accurate and timely stock counts
Listen to and resolve customers' complaints regarding products or services
Delivering goods to customers using dedicated delivery van
Movement of cylinders in the yard as & when required
Picking & packing of products in the warehouse as & when required
We'd love to hear from you if you have:
A passion for offering the highest level of customer service in order to delight our customers
Confident and clear communication skills across all contact channels
Demonstrated ability of working within a fast paced, customer facing environment, maintaining high levels of customer service
Capable of prioritising workload and solving problems
Able to remain focused in a busy telephone and retail environment
Willingness to learn about industry, products, customer and agent requirements
Knowledge of engineering and welding processes and requirements is advantageous but not essential as full training will be given
A full, clean UK manual driving licence
A valid forklift licence would be beneficial but not essentialBefore You Apply
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