Hiring Now: Customer Service Advisors Near You – Apply Today!
Your Next Customer Service Advisors Job Starts Here – Apply Now!
Customer Service Advisors
Job Posted: an hour ago
Salary: £ 13 - 13 / Hour
Job Type: Temporary
Location: Coventry, West Midlands
Expire in: a month
Job Description
Coventry City Centre Based
£13 per hour
Must be available for the complete duration of the assignment starting Monday 4th to 22nd August 2025. You will need to be available to work Saturday 16th August and Sunday 17th July 2025 (a day off in the week will be given)
We are currently recruiting for Customer Service Advisors to assist with 2025 Clearing.
Coventry University Group is building a new approach to student engagement and retention to achieve stretching student recruitment, satisfaction, retention and progression targets.
Core Duties and Responsibilities
1. Offer a welcoming and reassuring voice across all communications channels, for inbound enquiries and outbound engagement with both current and future students.
2. Responsible for achieving individual targets at key steps within the customer journey including engagement, retention, progression and for targets related to customer satisfaction.
3. Take ownership for any enquiry or issue from the time it is raised to its resolution with the customer. Understand when to arrange specialist intervention or consult expert advice, ensuring the customer is informed and engaged throughout.
4. Ensure all interactions with customers are considered, timely, accurate and of the highest quality across all platforms. Be responsible for your contribution towards team targets including time to first response and first contact resolution.
5. Have up-to-date product knowledge of the university's courses, processes and relevant services across all campuses, taking responsibility to find out when information is incomplete or has changed.
6. Engage effectively, tailoring your response and approach via telephone, face to face, live chat, e-mail, instant messaging, SMS, social media and other channelsBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Service Advisors job near me in Coventry, West Midlands! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).