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Customer Service Advisors
Job Posted: 2 hours ago
Salary: £ 26,570 - 26,570 / Annum
Job Type: Permanent
Location: Belper, Derbyshire
Expire in: a month
Job Description
Brook Street is working with a leading Belper based boiler company looking for experienced customer service advisors to join their team offering best in class service to their customer base, starting on 6th October.
Key Responsibilities:
Customer Support: Assist customers who contact the company via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits.
Understanding Customer Needs: Assess and understand the customer's situation to identify opportunities for delivering outstanding customer service.
Service Delivery: Adhere to contact centre processes and performance targets, ensuring a professional and efficient service.
Hours of Work:
Full-time: 39.5 hours per week.
Office based in Belper
Shift Pattern:
Monday to Friday: Between 8am - 6pm
Saturday: 8am - 3pm
Sunday: 8am - 12pm
Minimum Requirements:
Proven customer service experience.
GCSE Grade 4 or equivalent in English.
Good knowledge of Microsoft applications and web-based platforms.
Previous contact centre experience is preferred but not essential.
Rewards and Benefits:
Comprehensive Training: 4-week training program to ensure you're fully equipped for the role.
Annual Bonus: A bonus scheme based on performance.
Annual Leave: 25 days of annual leave. Bank holidays may require work, but you'll receive a day in lieu.
Pension Scheme: Company contributes 7%, and employees pay 1%.
Employee Assistance Programme: Support for personal and professional matters.
Health Benefits: Free flu jabs and eye tests.
On-Site Amenities: Subsidised bistro and coffee shop.
Employee Benefits Hub: Access to additional discounts and offers.
This role offers a structured shift pattern, a strong training program, and great benefits, making it a rewarding opportunity for those with customer service experience.
Brook Street NMR is acting as an Employment Agency in relation to this vacancyBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Advisors job near me in Belper, Derbyshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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