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Customer Service Advisors x 2 – Manufacturing
Job Posted: 30 minutes ago
Salary: £ 26,000 - 26,500 / Annum
Job Type: Permanent
Location: MK40, Bedford, Bedfordshire
Expire in: a month
Job Description
Customer Service Advisors x 2 – Manufacturing Sector
Location: Bedfordshire
Salary: £26,000 plus a range of exceptional employee benefits
Hours: Full-time, Monday to Friday – offering flexible working hours
Job overview
You will help contribute to the success of this high-quality British manufacturer, who is a well-established, global organisation based in Bedfordshire. Joining a dynamic and forward-thinking team of customer service advisors, this employer is seeking 2 additional employees with firsthand experience supporting clients in a manufacturing or industrial setting. Your knowledge of manufacturing environments will give you an edge in providing tailored, solution-focused customer care.
Key Responsibilities
* Serve as the primary contact for customer queries and customer orders, working across several internal teams to source relevant information
* Providing accurate order updates on all customer produces, including price, availability and distribution timescales
* Liaise with internal departments (production, engineering, logistics) to ensure smooth order fulfilment
* Working with the wider business to delivery standardisation of processes and communication methods
* Comply with all Health and Safety Legislation, policies and procedures
* Handle all queries with professionalism and urgency
* Maintain CRM systems and manage order documentation through a SAP ERP system
* Create purchase order requests for finished goods and services, working closely with finance and manufacturing teams
* Provide verbal and written communication to customer and internal departments, requiring good working knowledge of Microsoft Office (Outlook, Word and Excel)
About You
* Previous experience in a manufacturing, engineering, or industrial environment
* Strong communication and relationship-building skills to exceptionally high standards
* Fluent in English – spoken and written
* Technically minded with the ability to grasp product specifications
* Excellent attention to detail and time management
* Confident working with ERP/CRM systems and MS Office tools
* Able to stay calm under pressure and think on your feet when faced with challenges
Benefits
* Be part of a close-knit, supportive team in a fast-paced manufacturing industry
* Opportunities for professional growth and cross-departmental learning
* Competitive salary and benefits package (25 days holiday, company pension scheme, health and wellbeing programme and plenty of personal development)Before You Apply
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Looking for your next career move? Join a top company hiring Customer Service Advisors x 2 – Manufacturing job near me in MK40, Bedford, Bedfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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