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Customer Service Agent
Job Posted: a day ago
Salary: £ 12.2 - 13 / Hour
Job Type: Contract
Location: Caerphilly
Expire in: a month
Job Description
Customer Service Agent - Office-Based (Caerphilly)
Start Date: ASAP
Contract: 12-month temporary contract (potential to extend or go permanent)
Location: Caerphilly (office-based for the first 6 months, with a slight possibility of hybrid working thereafter)
Pay Rate: £12.20 - £13.00 per hour
Working Hours: 37.5 hours per week, shifts starting between 8:00-10:00 AM
Interview Format: Face-to-face interview onsite
Are you passionate about delivering excellent customer service and ready to thrive in a fast-paced, team-oriented environment? We are seeking enthusiastic and proactive individuals to join a leading customer service team in Caerphilly.
This is a great opportunity to develop your professional skills and join a company that invests in your growth from day one. You'll be part of a collaborative and energised team, working to provide top-level service and support to valued customers.
What You'll Be Doing:
Responding to customer inquiries via phone, email, and other channels.
Providing accurate information on products, services, and procedures.
Processing orders, returns, exchanges, and refunds.
Logging all interactions in the CRM system.
Minimum Requirements:
GCSE or equivalent level education
Proficiency in Microsoft Office (Word, Excel, Outlook)
Experience using customer service software
Preferred Experience:
Previous contact centre or customer-facing experience
Able to type at least 25 WPM
Strong problem-solving and communication skills
Comfortable working independently in a fast-paced setting
Excellent attention to detail and multitasking ability
Please Note:
Candidates must be available to work shift patterns (starting between 8:00-10:00 AM).
This is a full-time, office-based position for the first 6 months.
No visa sponsorship is available for this role.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
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Looking for your next career move? Join a top company hiring Customer Service Agent job near me in Caerphilly! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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