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Customer Service agent
Job Posted: 7 hours ago
Salary: £ 24,500 - 26,000 / Annum
Job Type: Permanent
Location: Uxbridge
Expire in: a month
Job Description
Customer Service Agent
Location: Uxbridge | Hybrid Working: 3 Days Office / 2 Days Home
Hours: Monday to Friday, 8:00 AM – 4:30 PM (37.5 hours per week)
Join an award-winning company with over 27 years of success in the credit hire industry, renowned for outstanding service and a vibrant workplace culture. As we continue through an exciting period of growth, we’re seeking a dedicated Customer Service Agent to become part of our high-performing team.
What You’ll Do: In this role, you’ll manage a portfolio of customer cases, ensuring smooth, professional service from start to finish. You’ll act as the main point of contact for our clients, working with both internal teams and external partners to ensure every case is handled efficiently and with care.
Your day-to-day will include:
Managing long-term customer accounts with professionalism and empathy
Providing regular updates to customers and tracking case progress
Liaising with third-party insurers, repairers, engineers, solicitors, and stakeholders
Investigating details related to claims, including liability and potential fraud
Making sound decisions to ensure a positive customer experience and protect the business
Ensuring all actions comply with industry regulations and internal guidelinesWhat You’ll Bring: We’re looking for a confident communicator and natural problem-solver who thrives in a busy, people-focused environment.
Essential Skills & Attributes:
Outstanding phone manner and confidence handling high call volumes
Previous experience in a customer service or claims-related role
Excellent written and verbal communication skills
Strong organisational abilities, time management, and attention to detail
Ability to multitask, stay calm under pressure, and meet deadlines
Comfortable making decisions and influencing positive outcomes
Confidence when dealing with challenging customer situations
Tech-savvy, with knowledge of Outlook, Word, and Excel
Friendly, team-oriented attitude and eagerness to learnBonus Points For:
Experience in motor claims or the credit hire sector (not essential)Why Join Us?
Supportive and energetic team environment
Clear path for career growth and development
Competitive salary and benefits package
A key role where you’ll make a real impact
Salary between £24,500–£26,000 (experience-dependent)
Monday–Friday only, 9am–5pm
Hybrid working model (3 days in office)
Free onsite parking
Health Assured Employee Assistance Programme (EAP)
Private Medical Insurance
25 days holiday + Bank Holidays
Life Assurance (x4 salary)
Pension scheme
Monthly McDonald's breakfast
Regular company eventsReady to Join Us? If you’re enthusiastic, people-focused, and passionate about delivering first-class customer service, we’d love to hear from you. Apply now and take the next step in your career with a company that truly values its people.
GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found atBefore You Apply
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