Hiring Now: Customer Service Agent Near You – Apply Today!
Your Next Customer Service Agent Job Starts Here – Apply Now!
Customer Service Agent
Job Posted: 2 hours ago
Salary: £ 25,000 - 28,000 / Annum
Job Type: Permanent
Location: Cardiff
Expire in: a month
Job Description
Role Overview
You will be the first point of contact for our customers via phone, email, and live chat-offering guidance, resolving queries, and ensuring a positive customer journey. Your ability to communicate clearly, manage issues effectively, and go the extra mile will directly contribute to our ongoing success and customer satisfaction.
Key Responsibilities
Act as the first point of contact for customers, providing outstanding service via phone, email, and live chat.
Respond to customer enquiries, concerns, and complaints with professionalism and efficiency, ensuring timely resolution.
Handle complaints empathetically and effectively, striving for complete customer satisfaction.
Use live chat and other digital platforms to support and guide customers in real time.
Communicate clearly and professionally in both written and verbal interactions.
Demonstrate a commitment to exceeding customer expectations and enhancing the customer experience. Person Specification
Excellent communicator - clear, confident, and articulate in both written and verbal communication.
Target-driven - motivated by goals and consistently works towards achieving and exceeding performance metrics.
Customer-focused - committed to delivering an exceptional service experience at every touchpoint.
Professional telephone manner - confident, courteous, and empathetic on calls.
Detail-oriented - high level of accuracy and commitment to getting things right the first time.
Resilient and positive - remains calm and composed under pressure, with a proactive approach to problem-solving.Vibe Recruit is acting as an Employment Agency in relation to this vacancyBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Service Agent job near me in Cardiff! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).