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Customer Service and Marketing Coordinator
Job Posted: 6 hours ago
Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Keighley
Expire in: a month
Job Description
Are you a dynamic and tech savvy individual looking for unique and fantastic opportunity to join the team as a Customer Service and Marketing Coordinator.
J Wood Leather are a family-run business based in West Yorkshire, specialising in the supply of high-quality hides and leathers to customers across the UK and beyond.
With a reputation built on quality, service, and adaptability, we combine the reliability of a trusted wholesaler with the energy and creativity of a close knit team.
From supporting independent makers to partnering with global manufacturers, we don’t just supply materials, we help shape ideas, build connections, and create opportunities.
Joining us means being part of a collaborative team that’s passionate about what we do and excited about where we’re going.
Purpose of the Role
The role of Customer Service and Marketing Coordinator blends customer service excellence with creative marketing while providing an ideal career start for a recent graduate with a degree in Marketing, Business, or a related discipline.
The successful candidate will combine fresh ideas and digital know how with hands on customer support, helping J Wood Leathers strengthen relationships with its client base while expanding its brand presence online.
As part of a small, collaborative team, the postholder will also be expected to step into other administrative areas when needed, ensuring business continuity and gaining broad, practical experience throughout the business.
Benefits
Salary £30,000 per annum
Hours of Work – 39 hours per week
Monday to Thursday 8:30am to 5:00pm
Friday 8:30am to 4:00pm
Saturday/Sunday As required depending on the needs of the business. Annual Leave
25 days annual leave entitlement
You are also entitled to one day’s paid leave for your birthday.
Free on site parking
Company Pension Scheme Key Responsibilities
Customer Service
Act as a first point of contact for enquiries via phone, email, and online platforms.
Manage order processing with accuracy, liaising with the warehouse to ensure smooth fulfilment.
Offer guidance on product ranges, specifications, and suitability for customer projects.
Resolve issues empathetically, maintaining the company’s reputation for excellent service.Marketing & Social Media
Create and schedule engaging social media content to showcase products, sustainability practices, and customer success stories.
Support the delivery of marketing campaigns that raise brand awareness and drive sales.
Monitor digital engagement metrics and provide regular performance insights.
Contribute to maintaining and updating website content, including product listings and news items.Team Support & Cross-Functional Duties
Provide cover for wider office functions (e.g., payroll data entry, basic finance or stock administration) during absence or peak workloads.
Contribute to collaborative projects and continuous improvement initiatives across the business.Skills & Experience
Degree in Marketing, Business, or a related discipline (essential).
2 years previous customer service experience (gained during studies or similar) demonstrating professionalism, problem solving, and people skills (essential)
Strong written and verbal communication, with the ability to adapt tone for different audiences.
Creative flair for content development and an interest in digital marketing trends.
IT literate: MS Office suite essential; familiarity with social media tools, CMS, or basic finance software an advantage. Personal Attributes
Dynamic and enthusiastic — a self-starter who brings ideas and energy.
Adaptable — thrives in a small, flexible team environment and comfortable with variety.
Collaborative — team player willing to support colleagues across business functions.
Customer-focused — empathetic, attentive, and motivated to deliver exceptional experiences.
Ambitious — eager to learn, develop, and grow with the businessBefore You Apply
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