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Customer Service and Sales Administrator
Job Posted: 16 hours ago
Salary: £ 12.21 - 12.21 / Hour
Job Type: Temporary
Location: Halifax, Calderdale
Expire in: a month
Job Description
Job title: Customer Service and Sales Administrator
Location: Halifax
Shift: Mon-Fri, 8am-4pm
Pay: £12.21 p/h
About the role
To provide first-class administrative and customer support for domestic and international sales operations. This role supports the Sales Team, manages customer accounts, processes orders, and oversees the export documentation and logistics, ensuring a smooth customer experience from order to delivery.
Key responsibilities:
* Act as the first point of contact for customer enquiries via phone and email
* Process customer orders accurately and efficiently through the sales system (SAGE & various customer portals)
* Maintain customer records, pricing, and product information
* Support the Sales Team with quotations, sales reports, and account management
* Liaise with internal departments (e.g. production, finance, logistics) to ensure timely fulfilment of orders
* Handle customer complaints and returns in a professional and timely manner
* Monitor and follow up on backorders or delays, providing proactive communication to customers
Export Administration:
* Prepare and manage all export documentation including commercial invoices, packing lists, and order processing within SAGE
* Create EMCS documents within the HMRC portal
* Liaise with freight forwarders, couriers, and customs agents to organise shipments
* Track international shipments and resolve any delays or customs issues
* Maintain accurate records of export activities for audit and compliance purposes
General Duties
* Contribute to process improvements and efficiencies within the sales and export function
* Maintain a high level of product and systems knowledge
* Assist with ad hoc administrative tasks and support wider team projects as required
Key Skills and Experience:
* Previous experience in sales administration, customer service, or export role
* Knowledge of export documentation and international shipping procedures
* Strong communication skills – both written and verbal
* Excellent attention to detail and excellent organisational skills
* Proficient in Microsoft Office and preferably SAGE
* Ability to multitask, prioritise and work under pressure
Desirable:
* Experience with customs systems or HMRC portal.
* Experience using SAGE 200
* Experience in manufacturing, FMCG, or distribution environmentsBefore You Apply
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