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Customer Service Assistant
Job Posted: 7 hours ago
Salary: £ 26,000 - 26,000 / Annum
Job Type: Permanent
Location: Fenton, Stoke-on-Trent
Expire in: a month
Job Description
We at Work Lyf are looking for a dedicated Customer Service Assistant to join our client’s team. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service and supporting clients before and after they purchase our products. You will play a vital role in ensuring customers receive the highest level of care and support. Previous experience working in a manufacturing facility is essential.
Main Responsibilities
* Provide outstanding customer service by answering incoming phone calls and emails
* Make outgoing calls to update customers on their orders
* Investigate and resolve a wide range of complaints
* Log complaints on the system and escalate to the relevant department
* Welcome and support customers visiting the site
* Organise Service Engineers’ schedules and arrange customer visits
* Book courier services such as TNT
* Develop technical knowledge of our products to better assist customers
Personal Specification
* Previous experience working in a manufacturing facility is essential
* Strong written and verbal communication skills
* Excellent timekeeping and punctuality
* Ability to problem-solve effectively
* Approachable and helpful attitude with a focus on customer service
* Good IT skills
Working Hours
Monday – Friday, 08:00 – 16:30 (30-minute unpaid break)Before You Apply
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Looking for your next career move? Join a top company hiring Customer Service Assistant job near me in Fenton, Stoke-on-Trent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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