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Customer Service Assistant
Job Posted: 7 hours ago
Salary: £ 24,500 - 24,500 / Annum
Job Type: Permanent
Location: Corby
Expire in: a month
Job Description
Job Title: Customer Service Assistant
Location: Corby
Salary: £24,500
My Corby-based client are a premium multi-vendor service and repair organisation.
Reporting to the Finance Manager, the Customer Services Assistant is responsible for collating the work of all customer facing employees, ensuring everyone is working towards the same goals and objectives, and acting as liaison between Service Team Management, Sales Team Management and Client/Suppliers to ensure maximum efficiency and elevated client experience.
General Responsibilities:
Contract management Create tasks for preventative maintenance visits
Schedule preventative maintenance site visits
Create and resolve admin tasks in order to support service team members to include customer quotations, sourcing and ordering of spare parts, arranging courier collections and deliveries
Produce monthly reports of service statistics to provide details of customer downtime and team/customer activities
Ensure that contracted service levels are met
Collate and monitor work of the service team Carry out case reviews with management team ensuring timely resolution of service cases
Prioritise service cases highlighting most urgent to Technical Manager for immediate resolution.
Manage calibration of team members testing equipment to ensure no downtime
Support and collate information from the service team to provide relevant and timely information for the Senior Management Team
Ad Hoc administration tasks as required
Person Specification:
Essential:-
Well organised with a methodical approach to work
Excellent customer service
Assertive with a cheery demeanour
Be able to work under pressure
Ability to be a key team player within a small team
Self-motivated
Experience of working with Excel and service centre software
If you wish to be considered for this role, please submit your CV and we will call you to discuss the role in more detail.
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