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Customer Service Associate
Job Posted: 19 hours ago
Salary: £ 26,000 - 26,775 / Annum
Job Type: Permanent
Location: Wimborne Minster, Dorset
Expire in: a month
Job Description
Customer Service Associate job in Wimborne
We are pleased to be working with a well-established and employee focused organisation in Wimborne. Our client is recruiting a confident, proactive Customer Service Associate to join their Business Support team. This Customer Service Associate role will provide a first point of contact to customers. You’ll deliver outstanding customer service via telephone and email, process administrative transactions efficiently, and help customers use our online services.
You’ll handle administration, ensuring all tasks are completed accurately and within agreed service levels. The role requires strong attention to detail, excellent communication skills, and the ability to multitask in a busy environment.
Salary and Benefits:
* A salary of up to £26,775 DOE
* Working Monday to Friday, 9:00 am – 5:00 pm
* Hybrid working arrangement after the initial training period
* Excellent annual leave benefit
* Company pension scheme
* Parking available
Duties and Responsibilities:
* Process department transactions efficiently, accurately, and within agreed service levels
* Adhere to procedures and compliance requirements
* Provide telephone and administration support
* Support customers using the online functionality and provide technical assistance where needed
* Provide support to the retention officer with customer contact, follow-up calls, etc.
* Produce reports and management information (MI) as required
* Identify and escalate risks, complaints, and customer dissatisfaction appropriately
* Manage own workload effectively to meet departmental service levels
* Handle telephone and face-to-face enquiries promptly and professionally
* Use initiative to identify and suggest process improvements
* Process new accounts
* Handle customer enquiries regarding payment or term changes
Minimum Skills and Experience Required:
* Proven track record in an administrative or customer service environment
* Excellent oral and written communication skills
* Good PC skills (Word, Excel, Outlook)
* Willingness to work towards a Certificate in Retail Banking or CeMAP
* Desirable; Previous experience in finance administration
This Customer Service Associate job in Wimborne would suit candidates from a customer support and administration background, who are naturally organised and have excellent attention to detailBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Associate job near me in Wimborne Minster, Dorset! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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