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Customer Service - Calls and Emails
Job Posted: 10 hours ago
Salary: £ 27,000 - 27,000 / Annum
Job Type: Permanent
Location: UB2, Southall Green, Greater London
Expire in: a month
Job Description
Customer Service - Calls and Emails
£27,000 + Bonus (Up to £6000)
Southall - Fully office based
Monday to Friday + Occasional Sundays
We are recruiting for a market leading organisation based at their Head Office in Southall. You will be joining their Customer Engagement team where you will be handling inbound/outbound calls and emails with customers, handling admin duties and identifying up-selling opportunities while developing and maintaining relationships with customers.
Role:
* Handling inbound and outbound calls and emails with customers
* Speaking to your set of customers on a daily/weekly/monthly basis dependent on their needs
* Building and maintaining relationships with customers
* Work with customers to support their customer journey
* Logging customer details correctly
* Action order amendments and add-ons for your customers
* Work with field sales colleagues to highlight lapsed accounts and also help highlight leads within the area.
* Ensure your customers are aware of any promotions and changes to products
* Identify up-selling opportunities and aim to maximise sales opportunities where possible
* Work closely with the sales team to identify leads for your territory.
* Raise issues in case management allocating to the relevant individual for follow up.
* Work through a call plan each day to ensure all customers are spoken to on a regular basis.
Skills:
* Strong administrations skills
* Ability to communication with customers clearly via inbound/ outbound calls and emails
* Able to identify up-selling opportunities
* Great time management skillsBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service - Calls and Emails job near me in UB2, Southall Green, Greater London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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