Hiring Now: Customer Service Complaints Advisor Near You – Apply Today!

Your Next Customer Service Complaints Advisor Job Starts Here – Apply Now!

Customer Service Complaints Advisor

Job Posted: 15 days ago

Salary: £ 14.34 - 14.34 / Hour
Job Type: Temporary
Location: Pitsea, Essex

Expire in: 13 days

Job Description

BDS are currently looking to recruit Complaints Investigators to work with a well-known housing association based in Pitsea.

Full time Monday- Friday 9am- 5pm

3 days from home, 2 days in the office following completing training

Temp ongoing opportunity

Starting from £14.34ph PAYE

Main duties include but are not limited too;

  * Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions.

  * Work closely with internal teams and external contractors to gather evidence and resolve complaints.

  * Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities.

  * Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping.

  * Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes.

Please apply now for immediate consideration

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Complaints Advisor job near me in Pitsea, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!