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Customer Service Consultant
Job Posted: 11 hours ago
Salary: £ 25,580 - 25,580 / Annum
Job Type: Permanent Temporary
Location: Ringwood, Hampshire
Expire in: a month
Job Description
We are seeking customer focused, energetic individuals that care as passionately about delivering great customer service as we do. All our team are empowered to make decisions and ensure every customer is left feeling 100% happy with the service they have received.
Customer Service Consultant job specifications:
* Answer inbound telephone calls, respond to customer service emails and answer Live Chats to meet team service level agreement targets whilst delivering 100% Happiness to customers.
* Make outbound calls as required, either to reply to customers with queries, or to support targeted service campaigns as required.
* Respond to customer and client enquiries in a timely, courteous and helpful manner.
* Demonstrate the ability to troubleshoot and resolve issues using written communication.
* Manage multiple chat conversations at once while maintaining attention to detail and response quality.
* Deliver 100% Happiness whilst adhering to best practices to ensure every interaction considers cost efficiencies within the decision-making process
Skills and Experience of Customer Service Consultant:
Essential
* Excellent communication skills both written and spoken.
* Ability to engage and motivate others through effective written communications
* Results driven, meeting or exceeding current KPI’s or targets.
* Effective in offering customers appropriate resolution whilst delivering 100% Happiness and supporting colleagues to do the same.
* Able to challenge processes and procedures to demonstrate better ways of working.
* Intermediate level of MS SharePoint, Excel, Word and Outlook.
Desirable
* Ability to coach and mentor team members to increase knowledge and efficiency.
* Competent and knowledgeable with Elucid, Vocalcom and other in-house systems.
* Familiar with areas of Call Centre compliance including adherence to GDPR guidelines, and ensure that agents operate to required standards and requirements when talking to our customers.
* Communication skills - Email & Live Chat
Salary: £12.30 p/h - Bonus up to £300 per month
Contract Type: Temp to Perm
Training sessions may be conducted on site.
Shifts: Monday to Friday between 8.30am and 7pm,
1 weekend a month working - Saturday 8:30am to 5pm, Sunday 9am to 5pm.
Rota will be on a rotating shift pattern with 2 weeks notice. Opening times seasonal.
If this role could be of interest to you please submit a CV and get in touch with The Work Shop Resourcing, Ringwood!
Customer Service, Consultant, Advisor, Inbound calls, Retail, People, Customer Advisor, Call HandlerBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Consultant job near me in Ringwood, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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