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Customer Service Controller
Job Posted: 4 hours ago
Salary: £ 27,000 - 31,000 / Annum
Job Type: Permanent
Location: NR13, Rackheath, Norfolk
Expire in: a month
Job Description
This is a role taking responsibility for service delivery to customers within the Depot Region, administration of the same, and to assist with various administration duties. Ensuring all customers and their requirements are dealt with promptly and correctly.
Position Requirements:
* Be first point of contact for customers, receiving and communicating information as required, ensuring high level of customer satisfaction.
* To monitor and progress all breakdown jobs and routine service requirements of each customers fleet. Progressing all jobs through to completion.
* To communicate with agreed Sub-Contractors to ensure they attend and progress jobs in line with company policy.
* To be responsible for entering job requirements onto Protean and schedule Engineers on planner board.
* To assist as required processing the administration of spare part requirements.
* To administer engineer vehicle maintenance, monthly van checks, services & MOT’s as required
* Requesting PO’s from customers for group where required.
* Accept / book in deliveries.
* To comply with company Health and Safety.
* Any other duties, as required by the business, in line with market and customer factors.
Accountability / Objectives
VOR jobs minimized, fully managed with notes on jobs and completed in the quickest possible time.
Fleet Thorough Examinations up to date
Fleet Services up to date
Uncompleted non chargeable jobs < 4 weeks old
Uncompleted chargeable jobs < 6 weeks old
Key Interfaces:
Line Manager
Customers
Suppliers
Engineers
Other Service Controllers
General StaffBefore You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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Looking for your next career move? Join a top company hiring Customer Service Controller job near me in NR13, Rackheath, Norfolk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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