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Customer Service Coordinator (6 month contract)

Job Posted: 5 days ago

  • Salary: £ 27,000 - 30,000 / Annum

    Job Type: Contract Temporary

  • Location: GU7, Binscombe, Surrey

Expire in: 23 days

Job Description

Customer Service Coordinator (6 month contract) * Six-month contract (with potential to extend) * Hybrid - office in Godalming 3 days a week The role is an important role to the business assisting B2B & B2C customers and consumers to provide a high level of customer service and looking after sales orders from receipt to delivery. As a vital cog in the business, high attention to detail and flexibility is important, whilst always offering a high level of customer service. Ideal profile: * Experience working within a sales or customer service environment * Experience of coordinating customer orders, manging deliveries and liaising between internal teams and external providers * Experience communicating with customers and resolving queries and issues * Excellent communication skills with the internal team. * Be process driven, follow existing processes and offer improvements * Experienced user of Microsoft Office and business IT systems. It would be great if you have working knowledge of Excel pivot tables and report presentations, The role: * Be the central point of contact for B2B customers and sales team, stock allocation, scheduling and delivery of sales orders * Update stock levels or delivery requirements to customers or sales account managers * First point of contact for ecommerce consumers for enquiries, questions and queries regarding orders, deliveries and returns, * Working closely with the warehouse team to ensure orders are received and scheduled * Running sales invoicing processes after despatch or orders * Liaising with accounts team to ensure invoices are accurately captured * Booking in stock received at warehouse * Producing weekly sales reports for sales and head office team Benefits: * Up to £30,000 per annum, depending on profile * 11 days leave (based on 12 months pro rata) excluding Bank Holidays * Workplace pension contributions

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